{"id":956,"date":"2016-06-10T04:17:14","date_gmt":"2016-06-10T04:17:14","guid":{"rendered":"http:\/\/researchblog.iimk.ac.in\/?p=956"},"modified":"2016-06-10T04:43:08","modified_gmt":"2016-06-10T04:43:08","slug":"the-hard-truth-about-soft-skills","status":"publish","type":"post","link":"https:\/\/researchblog.iimk.ac.in\/?p=956","title":{"rendered":"The Hard Truth about Soft Skills"},"content":{"rendered":"
\"deepa\"<\/a>

Prof. Deepa Sethi<\/a><\/p><\/div>\n

By Prof. Deepa Sethi<\/span><\/a><\/p>\n

One fine morning three years ago, I visited a multi-specialty hospital in my city for a regular appointment for the annual complete health check up. While waiting in the hospital lounge, I observed that some consultants\u2019 OPD was heavily crowded while a few others had only two-three patients waiting. Out of curiosity, I started interacting with the bystanders and the patients. An informal interaction brought out astonishing facts. One person stated that the doctor listens to them and has\u00a0warm\u00a0expression on his face so he doesn\u2019t mind waiting for this doctor. Another patient said that the doctor she is waiting\u00a0for,\u00a0maintains eye contact with her throughout the consultation, comforts her with her touch and smiles occasionally which gives her strength no matter how much she is suffering. These couple of interactions opened another arena in the concept, which I had been exploring in the past: do doctors need soft skills?<\/p>\n

The insight resulted in a research project titled \u201cNonverbal Communication in Doctor-Patient Interaction: An Exploratory Study of Three Major Cities\u00a0of\u00a0Kerala (India).\u201d This was an attempt to explore if the doctors also accepted the importance of soft skills in their profession. Several recommendations were made for enhancing this aspect of doctor-patient interaction and the research findings were published in a peer-reviewed refereed journal. The study revealed that doctors do need formal training in communication to facilitate quicker patient recovery, and shortlisted five soft skills essential for doctors: eye contact to convey empathy, effective listening, a smile to soothe nerves, a soft tone, and adherence to time. The suggestions also found place in The Times of India dated August 13, 2015, and can be found\u00a0in\u00a0the following link:<\/p>\n

http:\/\/health.economictimes.indiatimes.com\/news\/hospitals\/doctors-poor-soft-skills-like-no-eye-contact-hit-ties-with-patients\/48463864<\/span><\/a><\/span><\/span><\/p>\n

Then I felt the need of exploring the other side of the story as well and with patients as the\u00a0respondents\u00a0this time, came up with a study, which highlighted similar findings. My study conducted among 250 patients from hospitals across the country found that patient compliance with a treatment\u00a0depends\u00a0largely upon their considering the doctors as empathetic. This research titled \u201cNonverbal Communication in Doctor-Patient Interaction: Does it really matter? \u2013 A Case of India\u201d was presented at the esteemed medical conference \u2018Criticare 2016\u2019 at Agra on February 5-7.<\/p>\n

In view of the findings, I came up with a programme design for honing the soft skills of doctors and hospital administrators. To participate, one may enroll at the IIM Kozhikode website and attend the programme as per the given schedule. The other option is customization of this programme based on hospital requirement and delivering it at the client (hospital\/nursing home) location. The need of the contents was covered in The Times of India dated May 22, 2016. The detailed article can be read here:<\/p>\n

http:\/\/timesofindia.indiatimes.com\/india\/From-August-doctors-to-be-trained-in-soft-skills\/articleshow\/52392588.cms<\/span><\/a><\/span><\/span><\/p>\n

One might be excellent in one\u2019s domain and expertise; one needs to remember that soft skills are vital to success. My training module in soft skills is customized for\u00a0doctors,\u00a0and hospital administrators. In addition, I strongly feel that people working in any profession: be it legal, IT, service, hospitality, manufacturing, consulting etc. can excel by fine-tuning their soft skills.<\/p>\n

Prof. Deepa Sethi<\/a> is Associate Professor of Humanities & Liberal Arts in Management at IIM Kozhikode
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By Prof. Deepa Sethi One fine morning three years ago, I visited a multi-specialty hospital in my city for a regular appointment for the annual complete health check up. While waiting in the hospital lounge, I observed that some consultants\u2019 OPD was heavily crowded while a few others had only two-three patients waiting. Out of curiosity, I started interacting with …<\/span>Read more »<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[104],"tags":[3,106,107,108,105],"class_list":["post-956","post","type-post","status-publish","format-standard","hentry","category-articles","tag-communication","tag-deepa","tag-doctor","tag-patient","tag-soft-skills"],"_links":{"self":[{"href":"https:\/\/researchblog.iimk.ac.in\/index.php?rest_route=\/wp\/v2\/posts\/956"}],"collection":[{"href":"https:\/\/researchblog.iimk.ac.in\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/researchblog.iimk.ac.in\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/researchblog.iimk.ac.in\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/researchblog.iimk.ac.in\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=956"}],"version-history":[{"count":15,"href":"https:\/\/researchblog.iimk.ac.in\/index.php?rest_route=\/wp\/v2\/posts\/956\/revisions"}],"predecessor-version":[{"id":980,"href":"https:\/\/researchblog.iimk.ac.in\/index.php?rest_route=\/wp\/v2\/posts\/956\/revisions\/980"}],"wp:attachment":[{"href":"https:\/\/researchblog.iimk.ac.in\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=956"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/researchblog.iimk.ac.in\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=956"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/researchblog.iimk.ac.in\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=956"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}